Effective Date: 15 September 2025
Entity: CrowdCom Technologies Pte. Ltd. (“CrowdCom”, “we”, “us”, “our”)

1. Agreement & Scope

These Terms govern your access to and use of CrowdCom’s software, APIs, dashboards, and related services (the “Services”). By creating an account, installing an app, or using the Services, you agree to these Terms.

2. Accounts & Eligibility

You must (a) be a business user, (b) provide accurate information, and (c) keep credentials secure. You are responsible for activities under your account.

3. Customer Data & Roles

• Customer Data. Information you or your systems submit to the Services (e.g., product, inventory, orders, pricing/discount rules, sales performance).

• Roles. For your merchant/admin data we act as controller; for store/transaction and shopper-related data you provide, we generally act as your processor under your documented instructions.

• You warrant you have lawful authority to provide Customer Data and will not submit more personal data than the Services require.

  
  

4. Use of the Services

You may use the Services solely for your internal business purposes and in accordance with documentation and platform policies. You will not (a) reverse engineer, (b) bypass security, (c) misuse APIs, (d) use the Services for unlawful, high-risk, or safety-critical purposes, or (e) introduce malware.

5. Subscriptions, Billing & Taxes

Access is subscription-based (plan, seats, usage limits as shown at checkout or in your order). Fees are due in advance and non-refundable except as required by law. Platform commissions, taxes, and bank fees are your responsibility unless we state otherwise in writing.

6. Service Changes & Availability

We may modify features, release updates, or discontinue components, provided we do not materially degrade core functionality during a paid term. The Services may be unavailable during maintenance, outages, or events beyond our control.

7. Support

We provide reasonable technical support for paid plans as described in your plan or order. Enhanced support may be purchased separately.

8. Privacy & Data Protection

Our Privacy Policy forms part of these Terms. Where required, we will enter into a Data Processing Addendum (DPA). We implement administrative, technical, and physical safeguards appropriate to the risk, including encryption in transit, access controls, and monitoring. No system is perfectly secure.

9. Security Incidents (Breach) – Remedy-First

If we confirm a security incident affecting personal data in our possession or control, we will (a) investigate and mitigate, (b) notify you without undue delay as required by law, and (c) provide information reasonably necessary for you to comply with your obligations.
Primary Remedies. Before any monetary remedy is considered, we will work with you in good faith to re-perform services, repair or replace impacted components, implement workarounds, and/or provide reasonable service credits.

10. Remediation, Cure & Cooperation

If either party believes the other has breached these Terms, the noticing party will provide written notice describing the issue. The receiving party has 30 days to cure. Both parties will cooperate to resolve issues quickly, including configuration changes, rules adjustments, or data corrections.

11. Third-Party Platforms & Providers

The Services may integrate with platforms (e.g., e-commerce, payments), apps, or providers you choose. Your use of third-party offerings is governed by their terms and privacy policies. We are not responsible for third-party acts or omissions.

12. Intellectual Property

• CrowdCom owns all intellectual property rights in and to the Services and any deliverables (excluding Customer Data).

• Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during your subscription term.

• Feedback may be used by us without restriction.

• You must not, and will not permit any third party to:

  1. Copy, modify, translate, adapt, or create derivative works of the Services;

  2. Reverse engineer, decompile, disassemble, or otherwise attempt to derive or gain access to source code, underlying ideas, algorithms, file formats, or non-public APIs;

  3. Bypass, interfere with, or defeat any technical or usage limits, encryption, or access controls;

  4. Rent, lease, sell, sublicense, assign, publish, or otherwise transfer or make the Services available except as expressly allowed;

  5. Use the Services (including outputs, models, or non-public data) to build, train, or improve a competing product or service, or to benchmark for competitive purposes without our prior written consent;

  6. Remove or alter any proprietary notices; or

  7. Scrape, mine, or harvest data from the Services except via our documented, permitted APIs.

• Any unauthorized attempt to access, copy, or reverse engineer our technology is a material breach.

• We may immediately suspend or terminate access and pursue all remedies available at law or in equity—including injunctive relief and damages—and, where appropriate, refer matters to regulators or law enforcement.

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13. Confidentiality

Each party will protect the other’s non-public information with reasonable care and use it only to perform under these Terms. Confidentiality obligations survive for 3 years (trade secrets: while secret).

14. Warranties & Disclaimers

We warrant we will provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation, outcomes, profitability, sales lift, or suitability for high-risk uses. To the extent permitted by law, all other warranties are disclaimed (including merchantability, fitness, non-infringement).

15. Indemnities

• By CrowdCom. We will defend and indemnify you against third-party claims alleging the Services infringe IP rights, provided you promptly notify us and allow us to control the defense. Our obligations do not apply to claims arising from (i) your misuse, (ii) combinations not supplied by us, (iii) Customer Data, or (iv) your instructions.

• By You. You will defend and indemnify CrowdCom (including our officers, directors, employees, and contractors) against claims arising from (i) Customer Data, (ii) your breach of law or third-party terms, or (iii) misuse of the Services.

IP Remedies. For any alleged infringement, we may (at our expense): procure rights, modify/replace functionality, or suspend the affected part and issue a pro-rated credit for the suspended period.

16. No Liability; Personnel Protected

To the maximum extent permitted by law:

• No Liability of Any Kind. CrowdCom disclaims all liability arising out of or relating to these Terms or the Services. In no event will CrowdCom be liable for any damages, whether direct, indirect, incidental, consequential, special, exemplary, punitive, or otherwise; any loss of profits, revenue, goodwill, or data; business interruption; or replacement costs.

• Aggregate Amount. CrowdCom’s total aggregate liability for all claims is nil (S$0). No refunds, credits, offsets, or other monetary or non-monetary compensation will be owed.

• Personnel Protected. These limitations apply collectively to CrowdCom and its officers, directors, employees, contractors, and agents.

• No Carve-Outs. No exception to the foregoing applies, except to the extent such exclusion is not permitted by applicable law.

• Allocation of Risk. You acknowledge that you are solely responsible for outcomes arising from your use of the Services and that you use the Services at your own risk.

  
  

17. Dispute Resolution; No Monetary Relief Against CrowdCom

• Good-Faith Discussions. The parties may attempt to resolve any dispute through good-faith discussions between business and legal contacts for up to 15 days.

• Mediation (Optional). If either party wishes, the dispute may be submitted to mediation at the Singapore Mediation Centre (SMC) under its Mediation Procedure. Each party bears its own costs. The party requesting mediation is responsible for SMC fees unless otherwise agreed in writing.

• No Damages or Payments. Monetary damages, penalties, fines, fee refunds, credits, or any other payment may not be sought from, or awarded against, CrowdCom under any circumstance. Termination of your access to the Services is your sole and exclusive remedy.

• Courts and Injunctions. If discussions or optional mediation do not resolve the dispute, proceedings may be brought in the courts of Singapore. Either party may seek interim injunctive or equitable relief at any time to protect intellectual property or Confidential Information; however, no such relief may impose any payment obligation on CrowdCom.

• Severability. If any part of this Section is found unenforceable, it will be applied to the maximum lawful extent, and the remainder will continue in full force.

  
  

18. Term, Suspension & Termination

These Terms start when you first use the Services and continue while you have an active subscription. We may suspend or terminate access for material breach (after notice and cure period), illegal use, security risk, or non-payment. You may terminate at the end of a term per your plan. Fees are non-refundable, except where required by law or expressly stated.

19. Effects of Termination; Data Return/Deletion

Upon termination, your right to use the Services ends. Upon request within 30 days, we will make available an export of Customer Data in a commonly used format, then delete or de-identify it from active systems within a commercially reasonable period (subject to backups/legal holds).

20. Compliance

You represent and warrant that you will comply with applicable laws (including privacy, consumer protection, marketing, and export controls). You will not use the Services in embargoed or sanctioned jurisdictions or for prohibited end-uses.

21. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., internet failures, outages, cyberattacks, acts of God, governmental actions), provided the affected party uses commercially reasonable efforts to mitigate.

22. Publicity

We may use your business name and logo as a customer reference during your subscription, unless you opt out by written notice.

23. Assignment

You may not assign these Terms without our prior written consent (not unreasonably withheld). We may assign to an affiliate or in connection with merger, acquisition, or sale of assets.

24. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or in-app. Continued use after the effective date constitutes acceptance.

25. Governing Law & Venue

These Terms are governed by the laws of Singapore, without regard to conflict-of-laws principles. Subject to Section 17 (mediation first), the courts of Singapore have exclusive jurisdiction.

26. Entire Agreement; Order of Precedence; Severability

These Terms, the Privacy Policy, any DPA, and any order form constitute the entire agreement. If there is a conflict, the order form prevails, then the DPA (for processing matters), then these Terms, then the Privacy Policy. If any provision is unenforceable, the remainder remains in effect.

27. Notices

Legal notices must be sent to: hello@crowdcom.io and to 51 Goldhill Plaza, #07-10/11, Singapore 308900; notices are deemed given only when received.